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How These Terms Apply to Your Account

These Terms & Conditions set out what you agree to when you open and use an rp99si account — covering deposits via bKash, Nagad, and Rocket, game access, withdrawals, and account conduct.

Applies to all account typesCovers bKash, Nagad, Rocket walletsRegion and local-law dependentUpdated terms take effect on publicationContact support for any clarification
rp99si How These Terms Apply to Your Account
HOW WE OPERATE

How rp99si Handles Your Account Under These Terms

We apply these terms consistently across every account. Your wallet history, game records, and identity verification documents are held securely and used only for account management and payment processing — not sold or shared outside the scope described here. If we update a term that affects your wallet or access, we notify you through the contact detail on your account before the change takes effect.

Wallet Verification

Before your first withdrawal to bKash, Nagad, or Rocket, we verify that the wallet number matches the name on your account. This step protects against unauthorised transfers.

Account Security

Your account is protected by a password and OTP step. We never ask for your bKash PIN or Nagad PIN; any message doing so is not from us — report it immediately via live chat.

Record Retention

We keep transaction records — including Rocket and bKash payment logs — for as long as required under our operational policy and applicable regulations in eligible regions.

Term Change Notification

When terms change in a way that affects your account rights or payment options, we send a notice to your registered contact. You can request a summary of what changed via email support.

TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our team can clarify specific clauses, account restrictions, or wallet-related term queries in real time.

Email Support

Send a written query to our support address for detailed term questions. Email is the right channel when you need a written record of the response for your own reference.

Account Help Centre

Log into your account and open the Help Centre for self-service answers on term clauses covering bKash deposits, Nagad withdrawals, and account-conduct rules.

Questions About These Terms, Answered

These are the questions we hear most often about our Terms & Conditions. If something specific to your account is not answered here, live chat or email support can take you through the relevant clause directly.

Yes. These terms cover every payment method on your account — bKash, Nagad, Rocket, and bank transfer. Each wallet's own service agreement also applies alongside ours when you use it.

Access depends on your local law and the regions we currently serve. If your location is outside eligible regions, we may restrict or close your account in line with these terms without prior notice.

Contact our email support with your account details and the approximate date you registered. We will send you the version of the terms that was in effect at that time as a written record.

We publish the current version on this page and send a notice to your registered contact when a change affects your account rights. Continued use after that notice means you accept the update.

Providing false account information, attempting to manipulate game outcomes, or using another person's bKash or Rocket wallet are all grounds for suspension under these terms. Our team reviews each case individually.

Start with live chat for a quick response, or use email support if you want a written record. Set out the specific clause and how you believe it was applied incorrectly so our team can review it properly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.